Customer Service - Level 4 - 4N1989 - QQI Course

Customer Service 4N1989

The QQI component title of this module is Customer Service Module Code: 4N1989. The module is at level 4 and the module holds a credit value of 10 credits on the National Framework of Qualifications.

This module forms part of the major award Horticulture 4M1994
It is also possible to complete this module 4N1989 Customer Service as a stand alone module

Content

Throughout this programme, you will discover how to;

Explain the principles of customer service
Outline the importance of customer service to the development and success of an organisation
Distinguish between internal and external customers and their respective needs
Outline the role of communications in customer service to include writing and listening skills, appropriate use of language, personal interaction, body language
Identify key customer service activities within a work, social or voluntary environment to include handling enquiries, customer charter, complaints procedures
Identify the key roles of a range of individuals involved in providing customer service
Assume responsibility for dealing with customer complaints in a range of familiar and unfamiliar situations to include knowing how and when to refer complaints to a supervisor or manager when necessary
Use with confidence the personal and practical skills required to carry out customer service interactions and responsibilities to include verbal and written skills using a range of technologies
Use the procedures, information sources and documentation associated with customer service in a work, voluntary or community environment
Provide effective customer service to include consideration of specific customer need
Participate in group or team based activities that contribute to effective customer care